LeadsInn Privacy Policy

This Privacy Policy explains how personal information may be processed in connection with LeadsInn, a lead management, sales workflow, and business communication platform developed and provided by Becoso Web Co. ("Becoso", "we", "us", or "our").

LeadsInn may be deployed, configured, hosted, maintained, supported, or operated for individual business customers. The specific responsibilities of Becoso Web Co., the customer using LeadsInn, and any authorized implementation or operating partner may vary depending on the applicable commercial agreement, service agreement, statement of work, data processing agreement, or other contractual documentation.

1. About LeadsInn and the parties involved

Becoso Web Co. develops and provides LeadsInn as a technology platform. Depending on the arrangement with a particular customer, Becoso may provide some or all of the following services:

• Software development and maintenance;
• Application hosting and infrastructure management;
• Application configuration and technical administration;
• System monitoring, security, troubleshooting, and support;
• Workflow and integration management;
• WhatsApp Business Platform integration;
• Data migration, synchronization, backup, or technical processing; and
• Other services expressly agreed with the customer.

A business customer may independently operate LeadsInn or may authorize Becoso Web Co. or another implementation, maintenance, or operating partner to perform specified functions. The applicable agreement determines the parties' respective responsibilities for a particular deployment.

2. Roles and responsibilities

2.1 Business customer

The business that deploys and uses LeadsInn generally determines the purposes for which its lead, customer, prospect, employee, and other business information is collected and used. For example, in the current deployment, Abhinav Perfumers uses LeadsInn for its sales and lead-management activities.

Depending on applicable law and the contractual arrangement, the business customer may act as the Data Fiduciary, data controller, or equivalent responsible party for personal information that it collects or instructs LeadsInn to process.

2.2 Becoso Web Co.

Depending on the services and contractual arrangement, Becoso Web Co. may act as a software provider, service provider, Data Processor, data processor, technical operator, or another legally recognized role.

Where Becoso processes personal information on behalf of a customer, Becoso will process that information in accordance with the applicable agreement and documented instructions, subject to applicable law.

Where Becoso has an independent lawful purpose for processing information—for example, maintaining its own business records, securing its infrastructure, administering its contractual relationship, handling support requests, or complying with legal obligations—Becoso may process relevant information for those purposes as permitted by applicable law.

2.3 Authorized partners and operators

A customer may engage or authorize other parties to maintain, administer, support, host, integrate, or operate a LeadsInn deployment where permitted by the applicable agreement. Such parties may receive access to information only to the extent necessary for their authorized functions and subject to applicable contractual, confidentiality, security, and legal requirements.

3. Information that may be processed

3.1 Authorized LeadsInn users

Depending on the deployment, LeadsInn may process information about authorized users such as:

• Name and business contact information;
• Account and authentication information;
• Sales representative or employee identifiers;
• Role, permissions, and access information;
• Activity and audit information associated with use of LeadsInn; and
• Technical information required to provide, secure, troubleshoot, and administer the service.

3.2 Leads, prospects, customers, and business contacts

Businesses using LeadsInn may capture, enter, import, or otherwise process information about prospective or existing customers and business contacts, including:

• Name and company name;
• Job title, role, or business function;
• Phone numbers and WhatsApp identifiers;
• Email addresses;
• Business address and related business information;
• Lead type, lead temperature, qualification, application, and price-range information;
• Sales notes, comments, and follow-up information;
• Photographs or scans of business cards;
• Images, audio notes, documents, or other information voluntarily supplied during a business interaction; and
• Other information provided by or about a lead as part of the customer's sales process.

3.3 WhatsApp information

When LeadsInn is integrated with WhatsApp Business Platform, information associated with WhatsApp communications may be processed, including:

• WhatsApp phone numbers and identifiers;
• Messages sent and received;
• Message timestamps;
• Message delivery and read status;
• Approved WhatsApp template information;
• Images, documents, audio, video, and other supported media;
• Customer service window information;
• Message failure and delivery information; and
• Technical information returned by Meta or WhatsApp APIs and webhooks.

3.4 Captured images, notes, and AI-assisted processing

LeadsInn may process images of business cards, notes, or other lead-capture materials to extract, structure, summarize, or validate information for the authorized business user.

Where AI-assisted functionality is enabled, relevant content may be transmitted to an applicable AI service provider for extraction, classification, summarization, or other processing necessary for the enabled workflow.

4. How information may be used

Depending on the deployment and the customer's configuration, information processed through LeadsInn may be used to:

• Create and manage sales leads and customer records;
• Capture and structure information from business cards and other sales materials;
• Maintain sales notes, qualification information, and follow-up history;
• Manage events and exhibition leads;
• Send and receive business communications through WhatsApp and other enabled channels;
• Track message delivery, read status, failures, and communication windows;
• Send catalogues, brochures, price lists, images, documents, and other business materials;
• Authenticate users and manage access permissions;
• Maintain, secure, monitor, troubleshoot, and improve the platform;
• Prevent unauthorized access, fraud, abuse, and security incidents;
• Provide technical support and fulfill contractual obligations; and
• Comply with applicable laws, regulations, legal processes, and lawful requests.

5. Customer responsibility for personal data and communications

The business customer is responsible for ensuring that its use of LeadsInn complies with laws and regulations applicable to its business and the individuals whose information it processes.

This includes, where applicable, responsibility for:

• Providing appropriate privacy notices to individuals;
• Obtaining and documenting any required consent, permission, or other lawful basis;
• Using personal information only for permitted business purposes;
• Ensuring the accuracy and legitimacy of information entered into LeadsInn;
• Determining appropriate retention periods for its business records;
• Responding to privacy requests relating to information for which it is responsible;
• Ensuring that sales and marketing communications comply with applicable requirements;
• Obtaining any required WhatsApp opt-in or other communication permissions; and
• Complying with the terms and policies of third-party communication platforms used by the customer.

Becoso Web Co does not determine the commercial purpose, recipient, content, or timing of every communication initiated by a customer through LeadsInn merely because Becoso provides the technology used to send that communication.

6. WhatsApp communications

LeadsInn may integrate with the WhatsApp Business Platform provided by Meta Platforms, Inc. and/or its affiliates. The integration may be used to send approved business-initiated templates, exchange customer messages during an applicable service window, send supported media, and receive delivery, read, failure, and inbound-message events.

The business customer is responsible for obtaining any required permission, consent, opt-in, or other lawful basis before initiating business communications with a person through WhatsApp.

WhatsApp communications are also subject to Meta's and WhatsApp's applicable terms, policies, and technical rules. The availability or delivery of a particular message may depend on factors controlled by Meta, WhatsApp, the recipient, or the customer's WhatsApp Business account.

Where supported, recipients may stop receiving business communications by using an available opt-out mechanism or contacting the business that sent the message.

7. Third-party service providers and integrations

Depending on the LeadsInn deployment and enabled features, Becoso or the business customer may use third-party infrastructure and service providers. These may include:

• Meta / WhatsApp Business Platform — WhatsApp messaging, templates, media, delivery/read events, webhooks, and related business assets.
• Supabase — database, authentication, and cloud storage infrastructure where enabled.
• OpenAI — AI-assisted extraction, processing, or summarization where enabled.
• Google services — selected synchronization, spreadsheet, storage, or lead-capture workflows where enabled.
• n8n — workflow automation and integration processing where enabled.
• Hosting, infrastructure, monitoring, security, and other technical providers — as required for the particular LeadsInn deployment.

The specific third-party services used may vary by customer, deployment, contract, and feature set. Applicable providers may process information only as necessary to provide their services and in accordance with applicable agreements and law.

8. Data sharing

Personal information processed through LeadsInn may be accessible to the relevant business customer, its authorized personnel, Becoso personnel or contractors performing authorized services, authorized implementation or operating partners, and third-party service providers required for the applicable deployment.

Information may also be disclosed where required by applicable law, legal process, regulatory requirement, or where reasonably necessary to protect the rights, security, property, or integrity of the platform, its users, customers, or others.

Becoso Web Co does not sell personal information processed through LeadsInn for monetary consideration.

9. Data storage and security

LeadsInn may be deployed using cloud infrastructure, dedicated servers, virtual private servers, or other hosting arrangements depending on the customer's requirements and agreement.

Appropriate technical and organizational measures are used, taking into account the nature of the information and the applicable deployment, to help protect information against unauthorized access, alteration, disclosure, loss, or destruction.

No internet-based service or storage system can guarantee absolute security. Security controls may include access controls, authentication, encryption where appropriate, logging, backups, infrastructure security, and operational safeguards. The specific controls may vary by deployment and contractual requirements.

10. Data retention

Retention periods may vary depending on the business customer, type of information, purpose of processing, applicable law, and the contractual arrangement.

Where Becoso processes information on behalf of a customer, retention and deletion will generally be handled according to the customer's instructions and the applicable agreement, subject to legal, security, backup, and legitimate business requirements.

Becoso may retain limited information that it is independently required or permitted to retain, including information necessary for legal compliance, contractual administration, security, fraud prevention, dispute resolution, accounting, auditing, or establishment or defense of legal claims.

11. Privacy rights and requests

Depending on applicable law, individuals may have rights relating to their personal information, which may include rights to access, correction, deletion, restriction, objection, withdrawal of consent, or other rights provided by applicable law.

If your information was collected or is controlled by a business customer using LeadsInn, you should generally contact that business first because it may be the party responsible for determining the purposes and means of processing the information.

You may also contact Becoso Web Co at support@becosowebco.com. We may route a request to the relevant business customer or other responsible party where appropriate.

12. Data deletion requests

Requests to delete personal information may be submitted to the relevant business customer or to Becoso Web Co at support@becosowebco.com.

We may need sufficient information to identify the relevant person, account, deployment, lead record, or communication and may verify the request before taking action.

Deletion may be subject to applicable legal, contractual, security, backup, accounting, dispute-resolution, or other legitimate retention requirements.

13. International data processing

Depending on the deployment and third-party services used, information may be processed or stored in countries other than the country in which it was collected. Applicable customers and service providers may use appropriate contractual, technical, and organizational safeguards as required by applicable law.

14. Children's privacy

LeadsInn is a business-to-business lead management and sales platform and is not intended to be directed to children. LeadsInn does not knowingly design its services to collect personal information directly from children.

15. Changes to this Privacy Policy

We may update this Privacy Policy when LeadsInn's features, integrations, deployment models, data-processing practices, service providers, or applicable legal requirements change.

The latest version will be published at the URL where this policy is hosted, together with the applicable "Last Updated" date.

16. Contact Becoso Web Co.

For questions about LeadsInn, privacy practices, data requests, or deletion requests, please contact:

Becoso Web Co.
Email: support@becosowebco.com
Website: www.becosowebco.com